KW-39-2020: Anfragen zu Infos über das angekündigte und wieder zurückgezogene LC-Boxset… Was steckt dahinter? Im Net findet man mehr solcher Anfragen, die Nachfragen mehr als verständlich machen… Was steckt dahinter?

Tatsache ist tatsächlich, daß die Ankündigung des Boxsets wieder zurückgenommen wurde…..und das Boxset in geplanter Form nun doch nicht (2020), vielleicht erst 2021 (wenn überhaupt herauskommt…….

Das Geld für die Bestellungen sollte unverzüglichst zurückgezahlt werden, hieß es von der „Stiftung“, die als Herausgeber des Boxsets agierte. Geschehen ist bis dato noch nichts….

… die die schon im Voraus bezahlten (was man auch mußte, um eines der Boxsets zu erhalten), erhielten bisher zwei  Mails, aber nocgh kein Geld zurück, geschweige denn das Boxset….Unmut weicht der Geduld der Fans….

MAIL vom 19.9.2020:

Delay of Refund for the Montreal Leonard Cohen Memorial Events Box Set

Order No.: XXXX

Dear Christof:

We had previously notified you that we would be unable to guarantee delivery this year of the Montreal Leonard Cohen Memorial Events Box Set and were authorizing a refund to your credit card. Unfortunately, we have encountered a series of issues with the payment processor tasked with issuing the refunds. We are doing our best to expedite the process. We are as frustrated as you are with the delays.

Please know that your refund will be issued. We are sorry for the delays and the inconvenience this has caused. We work on this every day and ask for your patience.

Sincerely,
Unified Heart Productions Foundation

email: customersupport@unifiedheartproductionsfoundation.org

 

MAIL vom 2.9.2020:

Order No.: XXXX

Dear Christof:

Thank you for your recent order of the Montreal Leonard Cohen Memorial Events Box Set.

Unfortunately, due to production issues as a result of the COVID-19 pandemic, we are unable to guarantee delivery of the Box Set by the holiday season this year. Consequently, we are refunding your Box Set purchase. We apologize for this inconvenience.

We are planning to relaunch the Box Set with ample time in 2021. If you would like to be contacted when the Box Set becomes available for purchase again, please subscribe to our mailing list by replying to this email with the word SUBSCRIBE.

If you ordered a hand-signed Artist Print, we expect to be able to ship these in early November 2020 as previously indicated.

If you have any questions, please reply to this email at customersupport@unifiedheartproductionsfoundation.org.

Thank you for your support of the Foundation and the arts in Canada.

Sincerely,
Unified Heart Productions Foundation